Support & Training

Overview

RSSI not only makes the best barriers in the world, we back them with the industry's most comprehensive customer support program. That's why when it comes to ensuring your barrier is ready whenever duty calls -- you can rely on RSSI.

The support personnel at RSSI set the industry standard by which all others are measured. Our service and support team is much more than technically savvy, they have a passion for the product, a tremendous pride for the RSSI brand, and an unwavering commitment to do what is right for our customers every time.

We understand a broken barrier leaves your critical assets and personnel unsecure and exposed. For that reason RSSI offers you a support team available 24 hours a day, 7 days a week to assist our customers around the world. Fluent in many languages, their multi-cultural experiences allow them to correctly interpret and diagnose the problem and provide the appropriate solution in a timely manner.

RSSI maintains outstanding levels of support and customer satisfaction through self-help and assisted-help. Here, you can watch a short video or download our installation manuals to find answers and resolve problems on your own or contact Technical Support. RSSI offers a full manufacturer's warranty.

RSSI offers purchasers multiple options for new barrier warranty coverage, plus industry-leading used helicopter warranty, and spare part warranty. These programs feature customer-selected options such as local repair, supplier repair, RSSI repair and warranty credit for replacement part cost.

An Exceptional Ownership Experience

At RSSI, we not only fulfill your active vehicle barrier requirements, we go further to fully support every aspect of our operation though comprehensive support that is considered the benchmark for the industry. We continually seek new and meaningful ways to improve our services, refine existing solutions and introduce new programs that are in keeping with the ever-evolving market place. Providing unparalleled perimeter security is what we do, but our strong ongoing relationships with our customers have made us who we are.

With RSSI, our professionals (ranging from electrical designers and programmers to service technicians and machinists) are dedicated to creating and maintaining the security, reliability, and performance of your barrier from production to operation. RSSI's Product Support team ensures you are cared for with every active vehicle barrier we sell.

Repairs and Service Requests

We stand behind our products. That means that when you have an RSSI barrier and run into problems, have a question or just need a hand - we will be here to help you.